Specializing in the distribution of electrical components for the aerospace market, A2C is committed to customer satisfaction on a daily basis.
Commitment :
A2C is a committed company, at the service of its customers and mindful of the environment in which it operates.
We give priority to local purchasing: thanks to our presence on three continents, we make deliveries from our warehouses directly to the customer, without the materials transiting through our sister companies, in order to limit the carbon impact of our transactions.
We have been committed to an ISO 14001-certified environmental approach for over 10 years, and certify the environmental footprint of all our processes. We attach great importance to complying with environmental regulations such as Conflict Minerals, REACH, ROHS and PFAS, and recycle our waste through local channels to ensure traceability and regulatory compliance.
We share our technical expertise with all our stakeholders, and guarantee that our products are stored in optimal conditions to preserve their quality.
We control our product export chain thanks to A2C's stringent requirements of its suppliers to classify its products in stock and secure their purchase, but also thanks to the complete traceability obtained from our customers on the final use of the products sold.
Customer Satisfaction :
Through its internal organization, A2C offers its customers complete support in securing stocks, prices and product availability for our contract customers.
To guarantee customer satisfaction, A2C monitors performance (OTD and OQD of contract customers) and implements associated actions and collaborations in line with our quality requirements.
As part of a continuous improvement approach, the root causes of our internal non-conformities are systematically analyzed, and we implement actions to avoid their recurrence.
Our aim is to get grounded aircraft back in the air quickly and safely, thanks to A2C's 24/7 AOG service ensuring the visibility, availability and traceability of our in-stock products.
To satisfy our customers, A2C is diversifying by offering services such as VAD connector assembly, cable marking and the kitting of certain products.
Supplier Requirements :
A2C maintains a commercial and strategic relationship with its main suppliers to ensure a quality partnership.
Our main customers' requirements are clearly cascaded to our suppliers.
Our suppliers are regularly monitored and challenged on their performance (supply and environmental) to ensure customer satisfaction, notably through follow-up audits and the management of associated actions.
A2C only works with certified and qualified suppliers who meet our quality and environmental standards through their management systems, and who are included in our list of approved suppliers, which is updated monthly.
